An urgent warning has been issued to millions of iPhone and Android users by O2, urging them to be on high alert due to a new scam targeting UK consumers.
The scam involves a deceptive message sent to devices, claiming that customers’ SIM cards are on the verge of deactivation because they have allegedly not agreed to updated Terms and Conditions. The message uses urgent language like “IMPORTANT” and “NOT” and appears to originate from an official O2 number, making it harder to detect as fraudulent.
If you are an O2 SIM card holder, be cautious of a message stating, “O2UK: IMPORTANT: Your SIM Card(s) will be inactive on 04/06/2026, because you have NOT signed our Terms and Conditions. Logon to sign.”
In addition to the deactivation threat, the message contains a link that redirects victims to a counterfeit website aimed at stealing personal information. Scammers may then try to access MyO2 accounts and exploit stolen passwords to breach other online accounts.
Customers who receive messages about their O2 SIM card expiring should refrain from clicking on any embedded links. Instead, they should verify their account through the official O2 website or app, or reach out directly to the network to confirm the message’s authenticity.
Murray Mackenzie, the Director of Fraud Prevention at Virgin Media O2, highlighted the increasing sophistication of scammers, noting their use of convincing tactics and fake websites to deceive victims.
Virgin Media O2 is actively working to shield customers from scams by blocking fraudulent texts and websites and enhancing fraud monitoring on online accounts. Reporting suspicious messages to 7726 enables faster action against scams, urging everyone to report any dubious activity.
To ensure customer safety, O2 has shared the following advice:
– O2 does not send texts requesting customers to accept new Terms and Conditions or threatening SIM deactivation. Such messages are fraudulent.
– Be wary of messages employing urgent or threatening language to prompt immediate action.
– Exercise caution with unexpected messages from unknown numbers. Genuine O2 messages typically display under a verified “O2” sender name rather than a regular mobile number.
– Avoid clicking on links in unsolicited texts. Instead, access the MyO2 app directly or call 202 from an O2 phone to verify the legitimacy of requests.
– If you have clicked on a suspicious link and entered login details, promptly change your password to safeguard your account.
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